Last updated: 3 September 2026
This Privacy Policy explains how Darshan Hotel & Banquet Hall ("we", "us", "our", "the Hotel") collects, uses, discloses and safeguards information when you visit our website, call or message us, make a booking, or attend an event at our property. By using our website or services, you agree to the practices described here.
1. Information we collect
We may collect the following categories of information:
- Contact details you provide through our website forms, phone calls, WhatsApp, or email — such as your name, phone number, email address and postal address.
- Booking details — such as check-in/check-out dates, event dates, number of guests, room or hall preferences, and any special requests.
- Government-issued ID information collected at check-in, as required under applicable Indian hospitality and local police regulations.
- Payment information processed at the time of booking or check-out (we do not store full card details; these are handled by our payment partners or bank).
- Communications you send us via our website contact form, WhatsApp Business number, email or phone, including the content of those messages.
- Website usage data such as pages visited, browser type and device information, collected automatically through standard web logs or analytics tools.
2. How we use your information
We use the information we collect to:
- Process and confirm room and banquet hall bookings and enquiries;
- Communicate with you about your stay or event, including confirmations, changes and reminders;
- Meet legal and regulatory obligations, including guest-register requirements under local law;
- Respond to questions, feedback and complaints;
- Improve our website, services and guest experience; and
- Send you offers or updates about the Hotel, where you have agreed to receive them — you may opt out at any time.
3. How we share information
We do not sell your personal information. We may share information with:
- Staff and departments involved in fulfilling your booking or event (front desk, catering, banquet team);
- Payment processors and banks, to complete transactions;
- Government or law-enforcement authorities, where required by law (for example, guest-register submissions);
- Service providers who help us operate the website or communications (such as hosting or messaging platforms), under confidentiality obligations.
4. WhatsApp & messaging communication
If you contact us via WhatsApp or another messaging platform, your message and phone number are processed by that platform's provider (for example, Meta Platforms, Inc. for WhatsApp) in addition to being used by us to respond to your enquiry. Please review the messaging platform's own privacy policy for details on how it handles your data. We use these channels only to communicate about bookings, enquiries and, where you've agreed, occasional updates.
5. Cookies & website analytics
Our website may use cookies or similar technologies to remember basic preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some website features.
6. Data retention
We keep booking and guest-register information for as long as required by applicable law and for our legitimate business record-keeping, after which it is securely deleted or anonymised.
7. Security
We take reasonable administrative and technical measures to protect your information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices & rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you promotional messages, by contacting us using the details below. We will respond within a reasonable time and in line with applicable law.
9. Children's privacy
Our website and services are intended for adults making bookings and enquiries. We do not knowingly collect personal information directly from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our website or services after changes take effect means you accept the revised policy.
11. Contact us
For any questions about this Privacy Policy or your information, please contact us at:
Darshan Hotel & Banquet Hall
240, Adarsh Nagar, Khora, Opposite Indirapuram, Khora Service Road, Ghaziabad, Uttar Pradesh 201020
Phone: +91 97169 02275
Email: darshanplaza@gmail.com